Oppo has introduced a new after-sale service offer for the Indian smartphone buyers. The offer aims to include the focus on service performance, quality, understanding the customer and proactive communication to discuss any query or call for support says the company. All the new Oppo smartphones bought after 15th December are entitled to get an extended warranty that means the smartphones will be provided two years of warranty and the service warranty will be applicable across all Oppo service centers. The company has also said that ensuring the good after-sale service and meeting the customer needs will bring good will to the company and these two stand as pillars for company’s name and fame.
Any new handset that develops functional defect within the first 30 days of purchase will be termed, as ‘Dead after Purchase’ and handset will be replaced automatically.
If the device comes up with any performance fault listed in the Schedule “Performance Failure Table” during first two years of purchase, customers can get service under warranty or maintenance. The accessories such as charger, data cable, headset and battery (including internal battery) come with 6-month warranty.